PATIENT’S SATISFACTION: A CASE STUDY ON PATIENTS OF KHULNA MEDICAL COLLEGE HOSPITAL OF BANGLADESH
DOI:
https://doi.org/10.53808/KUS.2013.11and12.1205-SKeywords:
Patients’ satisfaction, household income, doctor’s service, cost of treatment.Abstract
One hundred and twenty patients treated consecutively for three days in-house in Khulna Medical College Hospital were surveyed randomly to determine their satisfaction on existing health services. The patients were mostly middle aged male and were referred by the professional health consultants to treat either acute or chronic diseases. The economically affluent people accessed all the services (p<.000), including better place for treatment (p<.000), that eventually cruised up their satisfaction on available health and supportive services. Therefore, the findings indicate that the patients from financially well-off households were more satisfied on existing health care facilities in the public hospital than the low-income people.
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