INTERNAL PEOPLE INVOLVEMENT IN  TQM PERSPECTIVE: AN INTEGRATED FRAMEWORK

A.S.M.  Shahabuddin

doi:10.53808/KUS.1999.1.2.319-327-mb

Authors

A.S.M. Shahabuddin Business Administration Discipline, School of Business, Khulna University, Khulna 9208, Bangladesh

DOI:

https://doi.org/10.53808/KUS.1999.1.2.319-327-mb

Keywords:

TQM; Management orientations; Servant leadership; Empowerment; Internal involvement

Abstract

Failure to harvest the expected benefits of TQM is often unjustly ascribed to the TQM itself without proper understanding of and fostering the inseparable link among development orientation of top management, servant leadership behavior and employee empowerment that unlock the potential for TQM success. This paper presents a theoretical analysis of internal people involvement and proposes a framework that shows how developmental orientation of top management, servant leadership and employee empowerment are linked together to evolve into total internal people involvement, a critical success factor for TQM. Organizations interested in continuous improvement can use this framework to train their people with a view to developing right attitude and aptitude for the successful initiation and implementation of TQM.

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